If you are viewing this page, you may have been using one of our Services, and you may want to find out more about the Data processing carried out during the use of our Services. SpotMe takes care of protecting the confidentiality of the information you share, and commits itself to the strictest compliance with the data protection law that applies.
This document is aimed at providing all users with an outline of what the Services provided by SpotMe consists of, what Personal Data are collected via the Services and how such Data are processed.
The contractual relationship between SpotMe and the Client is specifically addressed in the related paragraphs of the present document.
Service provided by SpotMe
SpotMe is a company specialized in providing mobile event and engagement application solutions that may either be built autonomously by Clients or with the assistance of a SpotMe trained team of specialists. Each of these applications provide End-Users with a mobile and digital solution to interact and communicate during events, meetings or community engagements. Such communication is carried out in a paperless environment through the functionalities available in the application. Once the End-User has joined the event environment, they can start using the engagement features of the SpotMe app, including but not limited to, posting questions, receiving learning or training material, communicating in real time with other End-Users, taking notes, casting votes etc., the exact functionalities depending on the feature set made available on that application and on the setting thereof, as established by the Client.
Types of Data collected
The use of and navigation through the Services (as well as the use of any third party’s application embedded and/or available therein), implies the communication of Usage Data, which is implicitly acquired during the navigation of the End-User or Administrative User through the internet communications protocol.
Usage Data includes but is not limited to, the IP addresses or domain names of the devices utilized by the End-Users or Administrative Users, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the End-User or Administrative User, the various time details per visit (e.g., the time spent on each page within the SpotMe Solution) and the details about the path followed within the SpotMe Solution with special reference to the sequence of pages visited, and other parameters about the device’s operating system and/or the End-User’s or Administrative User’s IT environment.
Usage Data is not collected for the purpose of identifying the End-User or Administrative User. However, all users must be aware that the identification may be possible through further elaborations and associations, as well as with information held by third parties.
Should any willful act of misconduct, fraud or criminal offence be perpetrated, Usage Data could potentially be used for ascertaining individual responsibilities.
Data communicated by End-User and Administrative User
Mode and place of processing the Data
Methods of processing
The Data of End-Users and Administrative Users is processed in an appropriate manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data. The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated.
The Data is processed at the Client’s operating offices and in any other places where the parties involved with the processing are located. For further information, please contact SpotMe email@example.com.
The Data is kept for the time necessary to provide the Services requested by the End-User or Administrative User, or stated by the purposes outlined in this document, and the End-User or Administrative User can always request that the Client suspend or remove the Data. For further information, please contact SpotMe at firstname.lastname@example.org.
Purposes of processing
The Data concerning the End-User and Administrative Users is collected for the purposes described below.
In particular, Usage Data is solely processed to:
- Permit the navigation of End-Users and Administrative Users through and the use of SpotMe Services from an operational and technical point of view;
- Improve the End-User’s and Administrative User’s navigation experience within the SpotMe Solution;
- Carry out statistical analysis in an anonymous and aggregated fashion;
- Ensure the security of Data and of the SpotMe Solution.
As for the Data communicated by End-User or Administrative User on a voluntary basis, it is processed for the following purposes:
- To provide the Services;
- To fulfil specific End-User’s or Administrative User’s requests including, but not limited to, contact or assistance requests, etc.;
- To fulfil duties which lie with the Client as set forth in the applicable laws and regulations;
- To allow End-User’s or Administrative User’s registration and the access to the personal area available in the SpotMe Solution;
- To send informational messages and reminders related to the SpotMe App and Backstage to End-Users or Administrative Users, where applicable;
- To send advertising and information messages aimed at promoting the Client’s Service, upon End-User’s or Administrative User’s consent;
- Where applicable, to allow third parties involved in the provision of the Services to fulfil their contractual obligations.
Further details about the processing of Personal Data carried out when using the Services can be found in the section below.
How it works for End-Users
End-Users must be aware that other users of the SpotMe App might have access to, or re-post, or otherwise share what they have published, which could also include Personal Data such as name, nickname/screen name, location and other information about the End-User, as well as information about the event they are participating to. These other users might make such information publicly available. Also, End-Users must be aware that the SpotMe App allows interactions among mobile devices running the SpotMe App or between mobile devices running the SpotMe App and other components of the SpotMe App. In particular, at each event at which the SpotMe App is employed, the Event Organizer determines the rules as to how individually-identifiable information in the SpotMe App will be made accessible to other End-Users. Where applicable and once these rules have been determined, SpotMe enforces them, including by withholding Data from the Event Organizer where that Data was gathered under a commitment of anonymity.
Some of the ways in which individually-identifiable information about a participant are made available to others vary from event to event including, but not limited to the following:
- An End-User’s contact and other profile information may be provided to other attendees or exhibitors when the End-User has instructed SpotMe to send that information, e.g. through a business card exchange carried out through the SpotMe App;
- Session attendance Data may be provided to the Event Organizer or the sponsor of the session when the End-User has checked into a specific session or has been checked into a specific session;
- Poll/survey Data may be provided to the Event Organizer or the sponsor of the poll/survey;
- Winners of SpotMe App networking games or challenges managed through the SpotMe App may be announced or made visible on a display.
End-Users who are not comfortable with the functioning of the SpotMe App may return their SpotMe device at any time (if they have been provided with such a device), may delete the SpotMe App from their personal mobile device or may request the deletion of their Personal Data to the Event Organizer.
How it works for Administrative Users
Administrative Users must be aware that their data will not be shared with others, unless they are also listed as Administrative Users by the Client under the same organization in Backstage. In this case, the data that will be visible for all Administrative Users under one organization are their names.
Data communicated to SpotMe
Data automatically collected by SpotMe
The SpotMe Solution usually provides for a closed environment, meaning that the End-User must be authenticated with an email link or a similar authentication scheme before joining the SpotMe App, and the Administrative User by authenticating with email and password before joining Backstage. If no authentication scheme is available, End-Users can access the SpotMe App by providing the following Data: email address, first name and last name. SpotMe does not automatically collect, via the service, any personal identifiable information from the End-Users. Nonetheless, the use of the Services may imply the automatic collection of some End-User’s information and other Usage Data, including but not limited to, IP address, operating system and type of browser used by End-User’s mobile device.
Communication of Data to SpotMe by the Client
Notwithstanding the above, under specific circumstances and, namely, as part of the functioning of the SpotMe Solution related to a meeting or event at which the SpotMe App is employed, SpotMe may receive some personal identifiable information about the End-Users and Administrative Users, including but not limited to, their name, surname and email address, in order to enable the particular features of the SpotMe Solution.
SpotMe does not own any such Data and shall process them, as Data Processor, according to the instructions and the terms and conditions set forth in the agreement entered into with the Client who remains the sole Data Controller.
Liability for Data transfers
Clients are solely liable for the lawful transmission of Personal Data referring to End-Users and Administrative Users to SpotMe. Clients shall inform such Data Subjects accurately about the intended data transfer and collect their prior explicit consent, if needed. In particular, Clients shall inform their users about profiling activities possibly performed through recourse to services provided by SpotMe. In case such profiling activities take place, Clients are solely liable for the fulfilment of the notification, if required, to the competent Data Protection Authority, as well as to comply with any requirements prescribed by the applicable privacy laws which are relevant to the aforesaid data processing activities.
To the same extent, Clients are solely liable for the enforcement of consent revocations or other requests received by Data Subjects. Clients shall inform SpotMe accurately and without undue delay about the revocation of consent or the request and about the Data to be deleted, amended, rectified etc. Clients are solely liable for any damage possibly arising to third parties (e.g. their users or other Users) due to an unlawful processing of Personal Data transferred to SpotMe.
Data transfer abroad – European/Swiss Users’ rights
SpotMe operates through a network of subsidiaries.
As for the transfer of Personal Data to countries outside of the European Union, European Users must be aware of the following:
Data transfer to Switzerland
European Users must be aware that such transfer is lawfully carried out pursuant to the European Commission’s decision 2000/518/EC of 26 July 2000 on the adequate protection of Personal Data provided in Switzerland.
Data transfer to the US
SpotMe, Inc. participates in and complies with the EU-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred from the European Union to the United States. SpotMe Inc. has certified to the Department of Commerce that it adheres to the Privacy Shield Principles.
If there is any conflict between the terms in this document and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view SpotMe Inc.’s certification, please visit https://www.privacyshield.gov/ (or find the direct link to the certification list of Privacy Shield participants maintained by the Department of Commerce here https://www.privacyshield.gov/list).
Following the decision of the Court of Justice of the EU on Case C-311/18 adopted on July 16, 2020 pursuant to which Commission Implementing Decision (EU) 2016/1250 on the adequacy of the protection provided by the EU-U.S. Privacy Shield is declared invalid, transfers of Personal Data to the US, including but not limited to SpotMe intra-group transfers, are subject to Standard Contractual Clauses (SCCs) for the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protection. European Users must be aware that such transfer is lawfully carried out pursuant to Commission Decision 2010/87/EU on standard contractual clauses for the transfer of personal data to processors established in third countries under Directive 95/46/EC of the European Parliament and of the Council.
Notice to Swiss End-Users – Data transfer from Switzerland to the US
SpotMe Inc. is responsible for all processing of Personal Data it receives under the Privacy Shield Framework from Swiss individuals and commits to subject the processed Personal Data to the Privacy Shield Principles. This, most importantly, includes the right of individuals to access their personal data processed by SpotMe Inc. SpotMe Inc. also complies with the Privacy Shield Principles for all onward transfers of Personal Data from Switzerland, which means that it remains liable in cases of onward transfers to third parties. With respect to Personal Data received or transferred pursuant to the Privacy Shield Framework, SpotMe Inc. is subject to the investigatory and regulatory enforcement powers of the FTC, if not stated otherwise in this document. SpotMe Inc. is further required to disclose Personal Data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Dispute resolution under the Privacy Shield
In compliance with the Privacy Shield Principles, SpotMe Inc. commits to resolve complaints about its collection or use of the User’s Personal Data. European Union individuals with inquiries or complaints regarding this Privacy Shield policy should first contact SpotMe Inc. at email@example.com, referring to ”Privacy Shield” and expect the complaint to be dealt with within 45 days. In case of failure by SpotMe Inc. to provide a satisfactory or timely response, the User has the option of involving an independent dispute resolution body, free of charge.
In this regard, SpotMe Inc. has agreed to cooperate with the panel established by the EU data protection authorities (DPAs) and comply with the advice given by the panel with regard to data transferred from the EU. The User may therefore contact SpotMe Inc. at firstname.lastname@example.org, in order to be directed to the relevant DPA contacts. Under certain conditions – available for the User in full on the Privacy Shield website (https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint) – the User may invoke binding arbitration when other dispute resolution procedures have been exhausted.
Swiss Users must be aware of the fact that the Federal Data Protection and Information Commissioner (FDPIC) can act as a mediator in all disputes related to the Swiss Users’ Data protection. Therefore, Swiss Users can submit any Data protection related dispute to the mediation of the FDPIC.
All Users have the right to choose (opt out) whether their personal data is (i) to be disclosed to a third party or (ii) to be used for a purpose that is materially different from the purpose(s) for which it was originally collected or subsequently authorized by them. If a User wishes to opt out, all they need to do is contact SpotMe at email@example.com. Applicable law allows certain exceptions to User’s ability to opt out, such as where it is party to a contract with SpotMe that is still being performed, where law requires SpotMe to maintain information for warranty claims, or otherwise. Where applicable law permits SpotMe to retain and continue to use such information, SpotMe will do so only to the extent permitted or required by law.
By derogation to the previous paragraph, it is not necessary to provide choice when disclosure is made to a third party that is acting as SpotMe’s agent (such as SpotMe’s service providers who perform services that help the company run its business). However, SpotMe shall always enter into a contract with the agent.
For sensitive information (i.e., personal information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information specifying the sex life of the individual), SpotMe must and shall obtain affirmative express consent (opt in) from Users if such information is to be (i) disclosed to a third party or (ii) used for a purpose other than those for which it was originally collected or subsequently authorized by the Users through the exercise of opt-in choice. In addition, SpotMe should treat as sensitive any personal information received from a third party where the third party identifies and treats it as sensitive.
Detailed information on the processing of Personal Data
Given the information above, Personal Data can be collected by using some of the following services:
Unique device identification
SpotMe may associate a randomly generated identification code to the User’s device. Such codes shall be used exclusively for statistical purposes and any such statistics shall be carried out in aggregate and anonymous fashion. For further information, the User can contact the Owner at the contact details provided in the present document.
Hosting and backend infrastructure
This type of service has the purpose of hosting data and files that enable the SpotMe App to be run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of SpotMe App. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored.
SpotMe may send push notifications to the User.
Additional information about Data collection and processing
The Data Subjects’ Personal Data may be used for legal purposes by the Client, in Court or in the stages leading to possible legal action arising from improper use of the SpotMe Services. The Data Subject declares to be aware that the Client may be required to reveal Personal Data upon request of public authorities.
Additional information about Data Subject’s Personal Data
System logs and maintenance
For operation and maintenance purposes, the SpotMe Solution, or where applicable, third party services may collect files that record interaction with the SpotMe App or Backstage (System logs) or use for this purpose other Personal Data (such as IP Address).
Children Under the Age of 13
The Service is directed to the general public. Client and SpotMe do not knowingly collect information from children under 13 years of age or have any reasonable grounds for believing that children under the age of 13 are accessing the Service. If Client or SpotMe learn that they have inadvertently collected Personal Data from a child under age 13, that Data will be deleted as quickly as possible. If you believe that we might have any information from a child under age 13, please contact us at firstname.lastname@example.org.
Information not contained in this policy
More details concerning the collection or processing of Personal Data may be requested from SpotMe at any time at email@example.com.
The rights of Data Subjects
In the case of a personal data breach of data where SpotMe is the data processor, but not data controller, SpotMe will notify the Data Controller without undue delay after becoming aware of a personal data breach. In the case of a personal data breach of data where SpotMe is the data controller, SpotMe will without undue delay and, where feasible, not later than 72 hours after having become aware of it, notify the personal data breach to the supervisory authority competent in accordance with Article 55 GDPR, unless the personal data breach is unlikely to result in a risk to the rights and freedoms of natural persons. If the notification to the supervisory authority is not made within 72 hours, it will be accompanied by reasons for the delay. In the data breach notification, SpotMe will describe the nature of the personal data breach including where possible, the categories and approximate number of data subjects concerned and the categories and approximate number of personal data records concerned, and communicate the name and contact details of the data protection officer or other contact point where more information can be obtained and describe the likely consequences of the personal data breach; describe the measures taken or proposed to be taken by the controller to address the personal data breach, including, where appropriate, measures to mitigate its possible adverse effects. SpotMe will document any personal data breaches, comprising the facts relating to the personal data breach, its effects and the remedial action taken.
Questions on data protection and contact / information, correction, deletion and blocking
You are always entitled to request information about any of your data that SpotMe has stored, as well as their origin and recipient and the purpose it was stored for. If you have any questions about data protection or if you wish to access, request data portability, correct, block or delete your profile or any of your personal data, or if you would like, at any time, to revoke a granted authorization regarding the use of your customer data or e-mail address, you can do so either directly via the SpotMe App, depending on the its version or contact the following: SpotMe Holding SA, Avenue du Théâtre 1, 4th floor, 1005 Lausanne, Switzerland or by email firstname.lastname@example.org. SpotMe external data protection officer is Dr. Christian Rauda (board-certified attorney for information technology law), GRAEF Rechtsanwälte, Hamburg, Germany. You can reach him via email@example.com.
Additional information about Data collection and processing
For any further information about the Data processing by SpotMe as regards the provision of the Service, Users can write an email to the following address firstname.lastname@example.org.
Definitions and legal references
“Administrative User” is an individual who is assigned and authorized by the Client to access and manage the functionalities of SpotMe Apps via Backstage.
“Backstage” is the web-based Content Management System service for the management of applications (apps) including their design and content.
“Client” means the natural or legal person who has purchased SpotMe services for its professional, commercial or entrepreneurial purposes and has thus access to the Service.
“Cookies” means a small piece of data stored in the User’s device.
“Data Controller (or Owner)” means the natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of SpotMe App. The Data Controller of the SpotMe App, unless otherwise specified, is the Client.
“Data Subject” means the legal or natural person to whom the Personal Data refers. End-User (or User) means The individual using the SpotMe App, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refers.
“End-User” (also “Participant User”, or “User”, or “App User”) means the individual using the SpotMe App or any other of the SpotMe Services.
“Event Organizer” means any User who has been granted permission by the Client to define the functionalities and permissions of the SpotMe App during an event or a community engagement where the SpotMe App is used.
“Personal Data (or Data)” means any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.
“Services” means the services, such as access to software, content, platform, infrastructure, and storage space, that are provided to Client and made available online by SpotMe, including associated SpotMe offline or mobile components and which may entail the processing of End-Users’ Data. Using SpotMe Services means granting access and enabling use of the entire SpotMe solution, composed of Backstage, SpotMe app (application) and SpotMe Cloud.
“SpotMe App” means the hardware or software tool and/or platform based on the Service by which the Personal Data of the User is collected.
“SpotMe” means the company SpotMe Holding SA with registered office at Avenue du Théâtre 1, 4th floor, 1005 Lausanne, Switzerland and including its subsidiaries SpotMe SA, SpotMe Inc., and SpotMe Pte. Ltd.
“Usage Data” means information collected automatically from the SpotMe App or Backstage (or third party services employed in SpotMe), including but not limited to, the IP addresses or domain names of the computers utilized by the Users who use SpotMe, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User’s IT environment.
Notice to European Users: this privacy statement has been prepared in fulfillment of the obligations under Art. 10 of EC Directive n. 95/46/EC, Art. 13 and Art. 14 of the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), and under the provisions of Directive 2002/58/EC, as revised by Directive 2009/136/EC, on the subject of Cookies.
Effective: August 31, 2018
What Personal Information do we process and for which purposes?
Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to provide us with Personal Information, which may include your direct identifiers, such as name, birth date, email address or telephone number. We may collect and use Personal Information to provide you with products or services, to bill you for products and services you request, to market products and services which we think may be of interest to you, or to communicate with you for other purposes which are evident from the circumstances or about which we inform you when we collect Personal Information from you.
Personal Information used for website usage analytics:
We may collect and process information about your visit to this website, such as the pages you visit, the website you came from and some of the searches you perform. Such information is used by us to help improve the contents of the site and to compile aggregate statistics using our site for internal, market research purposes. In doing this, we may install “cookies” that collect the domain name of the user, your internet service provider, your operating system, and the date and time of access. A “cookie” is a small piece of information, which is sent to your browser and stored on your computer’s hard drive. Cookies do not damage your computer. You can set your browser to notify you when you receive a “cookie”, this will enable you to decide if you want to accept it or not. , however, if you do not accept, you may not be able to use all functionalities of your browser software. We may also use external service providers to help us collect and process the information described in this section.
Occasionally, we may use internet tags (also known as action tags, single-pixel GIFs, clear GIFs, invisible GIFs and 1-by-1 GIFs) and cookies at this site and may deploy these tags/cookies through a third-party advertising partner or a web analytical service partner which may be located and store the respective information (including your IP-address) in a foreign country. These tags/cookies are placed on both online advertisements that bring users to this site and on different pages of this site. We use this technology to measure the visitors’ responses to our sites and the effectiveness of our advertising campaigns (including how many times a page is opened and which information is consulted) as well as to evaluate your use of this website. The third-party partner or the web analytical service partner may be able to collect data about visitors to our and other sites because of these internet tags/cookies, may compose reports regarding the website’s activity for us and may provide further services which are related to the use of the website and the internet. They may provide such information to other parties if there is a legal requirement that they do so, or if they hire the other parties to process information on their behalf. If you would like more information about web tags and cookies associated with on-line advertising or to opt-out of third-party collection of this information, please visit the Network Advertising Initiative website http://www.networkadvertising.org
We use Google Analytics to rationalize our portfolio of websites by (i) optimizing traffic to and between corporate websites, and (ii) integrating and optimizing web pages where appropriate. “Google Analytics” is a service offered by Google Inc. (“Google”) that generates detailed statistics about a website’s traffic and traffic sources and measures conversions and sales. Google Analytics uses “cookies” stored on your computer to help analyze how users use our website. The information generated by the cookies about your use of our website, including your IP address, will be anonymized by use of the appropriate settings prior to be transmitted to Google servers in the United States. For more information on how IP anonymization works, please see https://support.google.com/analytics/answer/2763052.
You may prevent or stop the installation and storage of cookies by you browser settings by downloading and installing the free Opt-out Browser Add-on available at https://tools.google.com/dlpage/gaoptout?hl=en. If you do not accept cookies, you may not be able to fully experience all functions of our website.
Google may transfer this information to third parties if required to do so by law or if a third party processes the information on Google’s behalf.
By using our website, you consent to the processing of any Personal Information that Google collects about you in the manner and for the purposes described above
Who has access to your Personal Information and to whom are they transferred?
Also, Personal Information may be disclosed to a third party if we are required to do so because of an applicable law, court order or governmental regulation, or if such disclosure is otherwise necessary in support of any criminal or other legal investigation or proceeding here or abroad.
The Personal Information we collect from you may also be processed, accessed, or stored in countries outside Canada. Such countries may offer a different level of protection of Personal Information. If we transfer your Personal Information to external companies in other jurisdictions, we will make sure to protect your Personal Information by applying the level of protection required under applicable data privacy laws.
For intra-group transfers of Personal Information, Novartis has adopted Binding Corporate Rules, a system of principles, rules, and tools, provided by European law, that ensures effective levels of data protection relating to transfers of Personal Information outside the EEA and Switzerland. Read more about the Novartis Binding Corporate Rules.
How do we protect your Personal Information?
To ensure the security and confidentiality of Personal Information that we collect online, we use data networks protected, inter alia, by industry standard firewall and password protection. In the course of handling your Personal Information, we take measures reasonably designed to protect that information from loss, misuse, unauthorized access, disclosure, alteration or destruction and against other unlawful forms of processing.
How long do we store Personal Information?
We will only retain your Personal Information for as long as necessary to fulfil the purpose for which it was collected or to comply with legal or regulatory requirements.
What are your rights and how can you exercise them?
Whenever we process Personal Information, we take reasonable steps to ensure that your Personal Information is kept accurate and up-to date for the purposes for which it was collected. We will provide you with the ability to exercise the following rights under the conditions and within the limits set forth in the law:
If you wish to contact us regarding the use of your Personal Information, please email us at email@example.com or reach out to us at the contact information stated in the Contact us section below. If you have provided consent, you may wish to withdraw consent. You may request to access your Personal Information as processed by us, or ask for correction, where applicable.
By contacting us, please note the name of the website related to your request, your relationship and/or interactions with us (as applicable), as well as the specifics of the information you would like us to provide.
We do not currently respond to web browser “do not track” signals or other mechanisms that provide a method to opt out of the collection of information across websites or other online services.
Any request to delete Personal Information will be subject to the ethical and legal obligations to which we are bound with respect to document reporting, storage and retention. We may take reasonable steps to verify your identity before giving you access to your Personal Information or making corrections thereto.
Updated February 22, 2016
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Product information on this Site is provided by Novartis Pharmaceuticals Canada Inc. and is intended for general information purposes only. This Site is intended for use in Canada only. Many pharmaceutical and medical device products listed are available upon prescription from a physician or qualified health care professional only, and not all such products may be available in all countries. The product information is not intended to provide complete medical information. SHOULD YOU HAVE A MEDICAL CONDITION, PROMPTLY SEE YOUR OWN MEDICAL DOCTOR OR HEALTH CARE PROVIDER. WE DO NOT OFFER PERSONALIZED MEDICAL DIAGNOSIS OR PATIENT-SPECIFIC TREATMENT ADVICE. You should always obtain complete medical information about your prescription medicines or medical devices (including their beneficial medical uses and possible adverse effects) by discussing the appropriate use of any medicine(s) or medical devices directly with your prescribing physician or, where appropriate, other medical advisor. Medical professionals may obtain complete medical information from the product’s information leaflet. Information on these products may vary by country. Patients, physicians and other medical professionals should check with local medical resources and regulatory authorities for information appropriate to their country. In addition, current regulations in many countries limit (or even prohibit in some instances) the ability of Novartis Pharmaceuticals Canada Inc. to provide information and/or to respond directly to patient questions regarding its prescription products. Novartis Pharmaceuticals Canada Inc., however, will respond to inquiries from and provide information to your qualified health care professional in accordance with applicable law and regulations.
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You should assume that all product names appearing on this Site, whether or not appearing in large print, italics or with the trademark symbol are trademarks of Novartis Pharmaceuticals Canada Inc., its affiliates or licensors. This Site may also contain or reference patents, proprietary information, technologies, products, processes or other proprietary rights of Novartis Pharmaceuticals Canada Inc. and/or other parties. No license to or right in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of Novartis Pharmaceuticals Canada Inc. and/or other parties is granted to or conferred upon you. All product names published in italics on this Site are trademarks owned by or licensed to the Novartis Group.
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While Novartis Pharmaceuticals Canada Inc. uses reasonable efforts to ensure that the Information is accurate and up to date, the Information may contain inaccuracies or typographical errors. Novartis Pharmaceuticals Canada Inc. reserves the right to make changes, corrections and/or improvements to the Information, and to the products and programs described in such Information, at any time without notice. Novartis Pharmaceuticals Canada Inc. makes no warranties or representations as to the accuracy of any of the Information. Novartis Pharmaceuticals Canada Inc. assumes no liability or responsibility for any errors or omissions in the content of the Site. ALL INFORMATION IS PROVIDED “AS IS.” NOVARTIS PHARMACEUTICALS CANADA INC. PROVIDES NO WARRANTIES ABOUT THE COMPLETENESS OR ACCURACY OF THE INFORMATION ON THIS SITE OR ITS POSSIBLE USES. CONSEQUENTLY, THE INFORMATION SHOULD BE CAREFULLY EVALUATED BY SITE VISITORS. NEITHER NOVARTIS PHARMACEUTICALS CANADA INC., NOR ANY OTHER NOVARTIS GROUP COMPANY, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THIS SITE TO YOU SHALL BE LIABLE FOR ANY DIRECT, INCIDENTAL, CONSEQUENTIAL, INDIRECT OR PUNITIVE DAMAGES ARISING OUT OF ACCESS TO, USE OF OR INABILITY TO USE THIS SITE, OR ANY ERRORS OR OMISSIONS IN THE CONTENT OF THE SITE. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you. Novartis Pharmaceuticals Canada Inc. also assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, or use of the Information. Novartis Pharmaceuticals Canada Inc. reserves the right to discontinue this Site at any time without notice and without liability.
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7. Worldwide products
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